Delivery & Leadtimes
Standard Delivery Lead Times:
The delivery lead time is the period from your order confirmation to shipment date. Lead times only start once your payment has been received & any applicable quotes or branding samples / mockups have been approved in writing.
Unbranded garments: orders typically ship out to you within 3 - 7 business days.
Branded garments: orders typically ship out to you within 10 - 15 business days.
International Direct Delivery Lead Times:
Products with "international direct" noted in the product description are batched & air freighted to us once a week from international warehouses. This allows you access to a wide range of styles & colours that you wouldn't otherwise get in the Australian market. The small downside is that it typically adds a week to the usual dispatch time.
On certain international direct products (if applicable this will be indicated on the individual product page) we may be unable to offer exchanges for change of mind.
Unbranded garments International Direct : typically ship out to you within 10- 14 business days.
Branded garments International Direct : typically ship out to you within 12 - 20 business days.
Urgent Branded Orders:
As we handle all branding in house we can generally accommodate urgent branded orders.
We define an urgent branded order as any order that needs to be delivered in a time frame shorter than our standard lead time.
Please click here to read the full terms & conditions for placing an urgent order.
Pick Ups & Collections:
If you wish to pickup your order, rather than have it delivered, please select "Pickup" at the shipping stage of the order checkout process.
You can collect your order from our Moorabbin office 4 Walter Street, Moorabbin, Victoria 3189, Australia) between Monday & Thursday, 8:30am - 5pm and Friday 8.30am - 1pm.
You are also welcome to send your own courier to collect your order.
Please note, this address is an order collection point, not the stock warehouse.
We will contact you as soon as your order is available for pickup. Please refer to the delivery leadtimes above to understand when to expect our email notification.
Unless you have been in one, it's sometimes hard to picture just how big stock warehouses actually are. They need to store thousands of units of not just each style, but also of each colour & in every size for that style. There are literally millions of units stored across kilometres of warehousing.
This is why we do not have everything stored at our office for immediate collection.
To avoid disappointment, do not come to collect your order unless we have told you that your order is ready.
Please note : we do not process orders over the weekends or on public holidays as we are closed.
Australian Domestic Shipping Rates:
Australian shipping is automatically calculated & shown in your cart.
$14.85 flat rate shipping applies to all orders orders placed via the website.
When your order is shipped you will be emailed a tracking number. You can use this to track your package. The tracking email comes from our freight provider and not us. We suggest you check your spam / junk folder as these sorts of notifications can end up there by mistake.
International Shipping Rates:
We ship internationally usually with DHL for NZ, Pacific Islands & Asian Nations & with Fedex to Europe & the Americas.
If you are based internationally we will provide you with an international freight quote prior to processing your order.