Delivery & Leadtimes
Standard Delivery Lead Times:
The delivery lead time is the period from your order confirmation to shipment date. Lead times only start once your payment has been received & any applicable quotes or branding samples / mockups have been approved in writing.
Unbranded garments: orders typically ship out within 3 - 7 business days.
Branded garments: orders typically ship out within 8 - 15 business days.
International Direct Delivery Lead Times:
These products are batched & air freighted in 1-3 times per week from international warehouses. Doing this allows you to access styles & colours that you wouldn't otherwise get as the Australian market is too small. The small downside is that it typically adds a week to the despatch time & we unable to offer returns or exchanges for change of mind (details on returns here)
Unbranded garments: orders typically ship out within 10- 14 business days.
Branded garments: orders typically ship out within 12 - 20 business days.
As we handle all branding in house we can generally accommodate urgent branded orders.
We define an urgent order as any order that needs to be delivered in a time frame shorter than our standard lead times listed above.
Please click here to read the full terms & conditions for placing an urgent order.
Pick Ups & Collections:
If you wish to pickup your order, rather than have it delivered, please select "Pickup" at the shipping stage of the order checkout process.
You can collect your order from our Moorabbin office (4 Walter Street, Moorabbin, Victoria 3189, Australia) between Monday & Friday, 8:30am - 5pm.
You are also welcome to send your own courier to collect your order.
Please note, this address is an order collection point, not the stock warehouse.
Your order may need stock that is stored in different warehouses across Australia.
Stock usually takes 2-3 days to arrive, but sometimes slightly longer depending on weather, couriers, etc. We will contact you as soon as it is ready.
Unless you have been in one, it's sometimes hard to picture just how big stock warehouses actually are. They need to store thousands of units of not just each style, but also of each colour & in every size for that style. There are literally millions of units stored across kilometers of warehousing.
This is why we do not have everything stored here & immediately available at our office.
You will be notified via email when your order is ready for collection.
To avoid disappointment, do not come to collect your order unless we have told you that your order is ready.
Australian Domestic Shipping Rates:
Australian shipping is automatically calculated & shown in your cart.
$14.85 flat rate priority shipping for all orders.
All orders are sent out via Toll Priority. All packages require someone to sign for the delivery. Please contact us prior to ordering if you need to make alternate arrangements.
International Shipping Rates:
We ship internationally usually with DHL for NZ, Pacific Islands & Asian Nations & with Fedex to Europe & the Americas.
If you are based internationally we will provide you with an international freight quote prior to processing your order.