Picking & Packing
Lead Times to Shipment explained
$14.85 inc gst | Flat Rate Shipping & Handling for website orders.
We have one fee & one speed : as fast as we can. How fast?
Continue reading below. ⬇️
Our picking & packing lead time is the time between when you place your order & when we send it out.
The countdown ⏱️ kicks off as soon as we receive your order & payment (or if your order includes custom branding, once you've given us the thumbs up in writing for any branding quotes &/or branding samples / mockups).
Naturally, this lead time does not include the time it takes for your order to travel 🚚 from our doorstep to yours. That bit will vary depending on where you're located.
We have several pick & pack lead times specific to individual products. This leadtime is indicated on the individual product page directly above ⬆️ the “Add to Cart Button”. You will also be reminded of these pick & pack leadtimes when you proceed to check out, before you submit your cart.
Items marked Standard | without branding, typically* ship out to you within 3 - 7 business days. Most of our unbranded products fall into this category.
Items marked Rapid | without branding, typically* ship out to you within 1 business day ( 🛑 this is a product specific leadtime, not something you can specifically request).
Items marked Standard | with branding, typically* ship to out you within 10 - 15 business days.
If you’ve spotted products marked with "International Direct" these items need a bit of extra time. Dispatched from international warehouses located all over the world 🌏 these products make their way to us via air. ✈️
This service gives you access to a much wider range of styles, sizes & colours then you might usually find locally. However the catch is it takes a little bit longer compared to our standard delivery items.
Items that are part of the International Direct service come from International Warehouses to us & then we ship them on to you. So you will receive a tracking number from us when your order has left us. 🚚
Items marked International Direct | without branding typically* ship out to you within 10 - 15 business days.
Items marked International Direct | with branding typically* ship out to you within 15 - 20 business days.
If your order contains multiple products, with different pick & pack lead times indicated, your order will be held until all items are ready to go.
For example if your order contains 1 item marked as “rapid” & 1 item marked as “international” your entire order will be shipped as one under the "International Direct" pick & pack lead time.
If you wish to receive a split shipment, i.e. all “rapid” items now followed by all “International” items once they arrive you are welcome to shoot us an email requesting this. This will require an additional freight fee of $14.85 as you will then be receiving 2 shipments from us.
The Warehouse Team | How They Work
Our Warehouse Overlord Max is all about getting your order out pronto. Max spends his day ensuring the Warehouse team don’t ever leave completed orders hanging about.
If your order is good to go, Max is giving it the thumbs up 👍 & it’s on the move.
We have daily (Monday-Friday), morning & afternoon pickups to ensure orders keep moving.
It’s no coffee breaks ☕️ for the warehouse team until Max waves 👋🏻 goodbye to the last order!
*Please keep in mind that the lead times above are the norm for 99% of orders. But, unfortunately there may be times when, despite our best efforts, things don't go to plan. 😭 Common sources of delays include PayPal needing extra time to verify your payment, public holidays, issues in the transport industry, courier delays, unexpected weather, road accidents & higher than usual freight volumes across the network, just to name a few.
Our Customer Service team try their best to keep you posted 📧 of any delays, but usually they're in the dark until they actually happen. Our goal is to ensure things run as smoothly as possible. Unfortunately, however, we are not psychic🔮, so we can’t predict in advance when delays will occur. We can only work to resolve them once we become aware of them.
Exciting News for Urgent Branded Orders
click here to get the scoop
Let's Talk 🎙️ Order Pick-Ups
If you're the "let's pick it up" type, no worries! You can totally swing by & collect your order in person, once you’ve received the nod from our Customer Service team that it's all set to go.
If you're ordering via the website simply add the code
collecting.it.myself.from.you as you check out & poof, 🪄 no freight charges.
But remember, only use this code if you plan to grab your order in person from our office 🏢 in Moorabbin, Victoria, 3189.
You’ll find us at 4 Walter Street, Moorabbin, Victoria, 3189.
Our collection hours are :
Monday to Thursday : 8:30am - 5pm
Friday : 8:30am - 1pm
You can also send your own courier to collect your order should you prefer. Just let us know when you place your order so we can let our warehouse team know what’s going on.
Keep in mind | The address above is where you can collect your order, not the magical 🦄 warehouse where all the stock lives. Your order still needs to go through the pick & pack tango before it's ready for pick-up.
Our Customer Service team will let you know as soon as the Warehouse team gives them the thumbs up. 👍 Just keep an eye on your inbox 📥
Don’t forget to check your spam / junk folder, sometimes emails end up there by mistake.
Oh, & a quick heads-up | Please hold off on swinging by to collect your order 🛍️ until we've given you the green light via email. We wouldn't want you to be disappointed if you turn up & your order isn’t ready.
Last little detail | Weekends & public holidays are all about chilling, 😎 so we don't ship orders or offer pick-ups during those times. We need R&R too!
Shipping | Within Australia
When it comes to delivery within Australia, 🇦🇺 for web orders, we like to keep things simple.We offer flat rate shipping of $14.85 (there is only one shipping option to select). The freight cost will appear in your cart prior to checkout.
Your order is shipped via Express* Post or Star Track Express* depending on your location (we determine which one we'll use based on your location).
"Express" refers to the service that Australia Post / Star Track call the delivery method they offer to deliver your item. This name does not alter our pick & pack leadtime, which is detailed above. ⬆️
If you've selected the "Ship it to me" option, once your order sets off expect a nifty shipment notification with a tracking number in your inbox. 📥
Pro tip | check your spam or junk folder, as these sorts of emails sometimes take a detour there.
Need to keep tabs on your package? 📦
Your shipment notification email has all the details, including the carrier's name & parcel tracking number. Once your order has left our building unfortunately, we don’t control the journey, but don't worry, you can track it yourself through the link in the notification email.
If you need to chase after your package, your best bet is to give the carrier a buzz directly. They’ll have the most accurate & up to date info & can help with delivery delay updates or any hiccups including redelivery.
A note on order tracking apps 🔎
We don’t share data with these apps. So it’s likely that they will not provide you with accurate information.
They may show that your package has been “shipped” but show no further information such as a tracking number. This is because the app doesn’t actually know if your order has been shipped or not because we don’t share the data.
You'll know that your order has been shipped as you will receive an email directly from us telling you that it has been shipped. This email will include the tracking number so you can track your delivery 🚚 directly via the carriers website.
We have no control over the information provided to you by 3rd party order management apps.
Shipping | Outside Australia
For everyone outside of Australia, 🌏 we've got you covered as well!
We use Express Post for NZ, DHL for the Pacific Islands & the rest of Oceania & FedEx for Europe & the Americas.
If you're not located in Australia 🇦🇺 or New Zealand 🇳🇿, we'll sort you out with an international freight quote before we hit the "process" button on your order. In this case it's best to checkout using the option "I just want quote" so we can quote everything up for you first.
POD's & ATL
Our freight comes with a side of tracking, so you can follow the journey. 🛤️
Once your package has been delivered, 🚚 you'll find a POD (proof of delivery) hanging out with the tracking ID. We take that as proof that your order made it to you.
Sorry, but we don't resend or refund orders if there’s a signed ✍️ POD saying you received the delivery.
If you request an ATL (Authority to Leave), the carrier will leave the package as you've requested. The POD will have “ATL” as the signature. This means you've given the nod for your package to be left all alone, unattended. In this case, we won’t take the blame for missing packages, through errors, omissions or porch pirates. 🏴☠️
The ATL is our sign that delivery happened. Case closed. This is why we don’t recommend ATL’s.
