Delivery & Leadtimes
Standard Delivery Lead Times :
The delivery lead time is the period from your order confirmation to shipment. Lead times start once your payment has been received & any applicable quotes or branding samples / mockups have been approved in writing.
Unbranded garments : typically* ship out to you within 3 - 7 business days.
Branded garments : typically* ship out to you within 10 - 15 business days.
International Direct Delivery Lead Times :
Products with "international direct" noted in the product description are batched & air freighted to us weekly from international warehouses. This allows you access to a wide range of styles & colours that you wouldn't otherwise get in the Australian market. The small downside is that it typically adds a week to the usual dispatch time.
Unbranded garments International Direct : typically* ship out to you within 10 - 15 business days.
Branded garments International Direct : typically* ship out to you within 12 - 20 business days.
* We aim to get all orders out as soon as humanly possible. We don't leave completed orders hanging around our office. If your order is ready to go it will be shipped straight away. To support this we have a daily morning & afternoon courier collection.
The leadtimes provided are "typical", meaning that 99% of orders will fall into the indicated leadtime however, there are circumstances in the process that we can't control which can cause small delays. This includes paypal holding payments for fraud verification, public holidays, transport industry industrial action, inbound freight delays from local couriers, central warehouse picking errors, backorders etc. We will aim to update you of any delays as soon as we become aware of them.
Urgent Branded Orders :
As we handle all branding in house we can generally accommodate urgent branded orders.
We define an urgent branded order as any order that needs to be delivered in a time frame shorter than our standard lead time.
Please note urgent orders may incur a surcharge. We will discuss this with you first should the need arise.
Collect Your Order From Us :
If you prefer you can collect your order from us when it is ready
We are located at 4 Walter Street, Moorabbin, Victoria, 3189.
Our collection hours are :
Monday to Thursday between 8:30am - 5pm &
Friday between 8.30am - 1pm.
You are also welcome to send your own courier to collect your order.
Please note, this address is the order collection point, not the stock warehouse.
We will contact you as soon as your order is available for collection. Please refer to the delivery leadtimes above to understand when to expect our email notification.
It's sometimes hard to picture just how big stock warehouses actually are. They need to store thousands of units of not just each style, but also of each colour & in every size for that style. There are literally millions of units stored across kilometres of warehousing.
This is why we do not have everything stored at our office for immediate collection.
To avoid disappointment, do not come to collect your order unless we have emailed you to say it is ready.
Please note : We are closed on weekends & public holidays so therefore do not process orders, ship orders or have orders available for collection during these times.
Shipping Rates - Within Australia :
$14.85 flat rate shipping applies to all orders placed via the website that have selected "ship it to me" as the preferred delivery option. This amount will be shown in your cart as you process through the checkout stage.
When your order is shipped you will be emailed a tracking number. You can use this to track your package. The tracking email comes from our freight provider & not us. Please check your spam / junk folder as these sorts of notifications can end up there by mistake.
Shipping Rates - Outside Australia :
We ship internationally usually with DHL for NZ, Pacific Islands & Asian Nations & with Fedex to Europe & the Americas.
If you are based internationally we will provide you with an international freight quote prior to processing your order.