Exchanges & Returns
Can I exchange my size / colour or style?
We understand that after receiving your order you may need to exchange something. Whilst we try our best to facilitate exchanges, there are costs involved that we unfortunately have to pass on to you.
The costs are for the out of pocket charges we incur from returning your unwanted item to the warehouse. This includes restocking fees, freight to return the item to the warehouse, freight to get the new item sent to us & administration time required to facilitate this process.
Our suppliers have very strict rules for exchanges & returns relating to the items condition including packaging & return time frames.
Some suppliers will not accept exchanges under any circumstances.
If you want to exchange an item, you need to fill in the 'Exchange Request Form' all details regarding exchange terms & conditions are shown on this form.
All items for exchange must be returned to us within 14 days.
Please keep in mind that we can not exchange any items that have custom branding or alterations.
Do you offer refunds?
We only offer refunds for faulty items. Unfortunately, we do not offer refunds if you change your mind, don’t like the colour, don't like the style, have ordered the wrong size, etc.
If you think you have received a faulty item you must notify us within 14 days.
You must download & fill out the 'Faulty Item Review Form' to send to us along with the item. Once we receive the item we will review it to determine whether it is in fact faulty.
Items returned to us that are deemed not faulty will be made available for you to collect at your cost.
We will fulfill any & all obligations as per Australian Consumer Law regarding faulty items. This means, in most cases, the remedy will consist of us repairing or replacing the garment within a reasonable time frame & returning it to you.