FAQ's

Sizing

What sizes do your garments come in? 

This really depends on the range, most collections offer Ladies sizes 6 - 26 & Mens sizes XS - 5XL (38 - 50). But some collections offer a broader range of sizes. Each individual product page will show you the available size options.

Some of our ranges also offer kids garments, generally between sizes 4 - 16, however we do have a limited number of products in smaller baby / toddler sizes.

How do I know what size to order?

Every product that we offer will be sized slightly differently. Please refer to the individual product page for specific sizing information. The sizing guide can be found in the last image tile on each product page. It also pays to ensure you have read the notes about finding your correct size, located at the bottom of each product page to ensure you are applying the correct measuring process.

Branding & Minimum Orders

Is there a minimum number of garments that I need to order? 

If you are not getting any branding on your garments there is no minimum order.

Branded garments have minimums specific to the type of branding. You can read more about branding minimums here.

How much will it cost to have my items branded? 

Pricing varies depending on the type of branding method, they type of garment, the artwork & branding quantity required. Please contact us for a personalised quote.

Please refer to the branding section of our website which provides more information about getting items branded.

Is there a minimum on garment branding? 

For new orders, all branding options have minimums which vary depending on the branding method. For our most common branding methods, embroidery & digital printing, the minimum is 8.

Many of our branding options do not have minimums on repeat orders. 

Please refer to the branding section of our website which provides more information about getting items branded.

What is the minimum for branded caps?

If you require branding on caps the minimum for new & repeat orders is 24.

Can I have personal names embroidered on the garments? 

Yes. Our embroidery machine has many inbuilt fonts that can be selected & used to produce names. Click here to add a personal name embroidery to your order.

Can I bring in my own stuff to get branded?

Unfortunately we only brand on items that have been purchased from us. If you are a business doing a bulk order of branded clothing that has been purchased from us in some cases we may be able to allow a small number of BYO garments to be added to your order. However this is at the discretion of our Production Manager - he has final say over all BYO products.

Payment

What payment methods do you offer?

We accept payment via the following methods:

  • via our webstore shopping cart (this option includes paypal)
  • EFT into our account
  • Mastercard
  • Visa
  • Diners
  • American Express

We do not accept payment via cheques.

Delivery

Do you deliver to: rural, interstate, post boxes, parcel lockers, international? 

Yes to all of the above. We ship loads of packages every day all around Australia & overseas.

When your order is shipped you will receive an email with a tracking number from our freight carrier. 

How long will it take to get my order?

Please refer to leadtime information.

You will receive a tracking number from our freight carrier via email once your order has shipped. Please check your spam folder if you can’t find the tracking number as sometimes these sorts of emails end up there by mistake.

Unfortunately we have no control over the transit time to your location. As a general rule most orders will arrive within 3-5 business days from shipment but sometimes delays can occur due to bad weather, bad traffic, issues at the delivery location, distance to location, strikes, etc.

Your tracking number will give you the most up to date status of your delivery & is the best place to monitor your package. Once your order has been shipped from our warehouse we can provide no further information about your package aside from what can be seen on the tracking link.

Urgent Orders

Can you accommodate Urgent Orders? 

We define urgent orders as those which are required sooner than our standard lead times. These can generally be accommodated but usually attract an urgent order fee.

If you have a due date that is earlier than our standard lead time please let us know BEFORE placing your order so we can confirm that the required date is possible & advise what the urgent order fee will be.

Artwork for Branding

What do I need to provide to get my artwork branded on items? 

You will need to provide your artwork/logo in a vector file, ie. EPS or AI format to achieve the best results. 

Any items being printed can only use EPS artwork. Embroidered products will usually be OK with PDF or JPEG's so long as the artwork is clear & not blurry.

If you don't have your artwork in EPS format we can redraw it for you. There is a cost of $70 ex gst to do this. Upon completion, the redrawn artwork in EPS format will be emailed to you. You will be able to use this with other graphic professionals in the future (ie. sign writers, business cards, car decals, etc.).  

Faulty Items

One of my items is faulty, what should I do? 

Unfortunately this happens from time to time, despite our best efforts to pick up any issues during the production process. 

As a general rule, the best thing to do is to to send through a picture of the problem via email (info@houseofuniforms.com.au) so our customer service team can have a look. We will then advise the next steps. 

If from the photo it does look like the garment is faulty, you will be asked to return the garment to us for inspection.

Please note, we do not cover the costs of returning the garment to us for evaluation.

We will then assess the garment & let you know what we have determined. We will then discuss the options with you. In most cases this will mean we repair or replace the item.